Here at House of Isabella, we do not believe in customers having to pay extra on top of their purchases for delivery. That's why we have decided to take the bold step of offering all of our products with Free Standard Delivery.
Smaller Item Deliveries
Our smaller items are generally sent via conventional couriers such as DPD, XDP or Yodel. Many offer a tracking service and an ETA of arrival given. We will of course share this information where applicable to your order. Please leave a contactable mobile phone number to ensure the couriers can contact you via call or text to arrange delivery.
Larger item Deliveries
For larger item deliveries, we use verified 3rd party logistics companies who specialise in large bulky item deliveries. We aim to have your products delivered to you within the reasonable time frame of between 4-10 working days
At any one time, we can have anywhere up to 10,000 products on our website and although many items are in stock and available for immediate dispatch, we also place stock on back order with our suppliers and manufacturers and many of which are available for pre-order.
Delays in this instance will be fully communicated and if you require a more specific time frame, please feel free to contact us before placing your order.
For larger heavier items, customer assistance may be required to help the driver and delivery is strictly to ground floor only for insurance purposes unless Room of Choice delivery has been selected as an upgrade at the checkout stage for £12.
We ask that when receiving a delivery to check the items before the delivery driver leaves, to be able to return your delivery in the rare event of damage. If you do not manage to check goods upon delivery, we allow 48 hours after signing for goods for damages to be notified to us - claims for damages outside this period may be rejected.
Our delivery team will contact you to ask for a convenient date for delivery and in most cases the delivery can include a ETA time slot and informed by email or text message. Deliveries are generally only available during the working week Monday - Friday unless in special circumstances where arrangements can be made at additional cost for a weekend delivery. please note that dependant on the delivery company, this is not always possible. Please make sure you can be available to take delivery of your product or input an address for delivery where someone can be present i.e. a work address or relative/neighbour.
Please leave a contactable mobile phone number to ensure the couriers can contact you via call or text to arrange delivery.
Please always inform us if you are going to be unavailable on the suggested delivery date, and we will endeavour to arrange a suitable alternative. Failed agreed deliveries may be subject to re-delivery/cancellation charges.
If you are not fully satisfied with your purchase, for whatever reason, you have 14 days from the date of delivery to contact us to return your order. All items being returned must be pre-arranged, and either organised to be returned by yourself, or by us. Items MUST be in their ORIGINAL PACKAGING and in a re-saleable condition. Once received back at our returns depot, a refund will be issued.
Damages must be reported within 48hrs of delivery - outside of this period damages will be deemed to have happened after the delivery event. We encourage our customers to check items in the presence of the delivery driver before you sign for your delivery. Send items back with the driver if in the rare event you are unsatisfied due to damage.
If you decide you do not want a fault-free replacement, the item will be deemed unwanted and subject to a returns cost.
If for any reason you wish to return an item (other than damage) you have 14 days of receiving your order to notify us. You must do this by filling out the returns form.
You can send to us for free, or we can collect for a fee.
Items must be returned in their original packaging so that we can safely collect the item and get it back to us in good condition. Failure to provide the original packaging, may void any return, or be subject to a 20% repackaging cost.
1) Fill out the Returns Form
2) Package items up ready for transit in the original packaging
3) Print and attach any labels required for collection/drop off
4) Item is collected or posted back to us
5) Item checked by warehouse staff and scanned in
6) Refund processed and customer notified
To return an item for whatever reason, please click this link and fill out the details within our RETURNS FORM