Collections Charges

For non-faulty goods returned because of a change of mind, customers are generally responsible for arranging and paying direct return carriage, subject to their statutory rights. Any collection service specifically arranged through House of Isabella will be quoted and agreed separately before booking.

Return Carriage Costs for Large Furniture (Change of Mind)

For change-of-mind returns of goods that are not faulty or misdescribed, customers are generally responsible for arranging and paying the direct cost of returning their purchases, subject to their statutory rights.

As our furniture varies significantly in size, packaged weight and dimensions, number of cartons and transportation requirements, reverse-logistics costs can vary considerably by location and carrier. For larger furniture requiring specialist transportation, approximately 25% of the product's purchase price may be used as a general budgeting guide for return carriage. This is not a charge imposed by House of Isabella, a carrier quotation or a guaranteed maximum. Actual independent courier charges may be lower or higher, particularly for heavy, oversized, fragile or multi-carton items and areas subject to additional surcharges.

If potential return carriage costs are important to your purchase decision, please contact our Customer Service Team before ordering. We can help you identify relevant product details and suitable independent carriers from which you can obtain a more specific quotation for the applicable collection and return postcodes. You may also explore quotations from providers such as AnyVan and Proovia. You are free to use any suitable carrier of your choice.

These change-of-mind arrangements do not limit your statutory rights, including rights relating to faulty, damaged or misdescribed goods.

Where more than one item is being collected together through an arranged collection service, we will pass on combined collection savings where available. Some made-to-order or bespoke goods may be excluded from change-of-mind returns where the statutory exception applies; this does not affect rights relating to faulty or misdescribed goods.

Failed Collections - If you are not at home when our courier attempts to collect, we reserve the right to charge for a second collection charge, this can be deducted from your refund.

*Fragile – Goods containing Artwork, Glass, Mirror, Lighting, Marble.