Delivering Luxury Interiors for FREE to UK Mainland

FAQs

Can I view your products in person / Do you have a retail outlet or showroom?

We pride ourselves on only stocking products of the utmost quality, and we retail them exclusively through our website. This allows us to offer a large range of quality products, at the best price possible, which we stand behind with our price match guarantee. 

We offer a 14 day returns period on all orders. This allows customers to purchase with the confidence that if the item doesn’t suit, or isn’t exactly what was expected, it can be returned. All that we ask is that the item is sent back to us, however it must be in its original packaging. 

On occasion, some of our brands will allow customer viewing experiences in their showrooms. Please note, booking is essential through House of Isabella - contact us for more information. 

What is your returns policy?

If you are wish to return your purchase for whatever reason, you have 14 days from the date of delivery to do so. The products must be returned in their original packaging. We can collect on your behalf for a min delivery fee of £20 and maximum of 10% of your order value which will be deducted from your refund total. This is reflective of the courier cost for collection/return. You can of course deliver back to us free of charge if you prefer. All we ask is that you fill in our online returns form and send us tracking info. 

Can I track my order?

Quite often our couriers produce a tracking code which we can pass onto our customers to allow them to track progress. If the order has been dispatched via our specialist furniture delivery company, tracking is not always available. Please feel free to ask us for more information.

What if my delivery arrives damaged?

In the unfortunate event that your purchase(s) are damaged in transit, please firstly refuse to sign for the item and send it back if it is visibly damaged before accepting delivery. If it is only noticeable once opened, please send us an email with photographic evidence. We will then arrange collection and a replacement with you. Damages must be reported within 48hrs of receipt of delivery.

Can I nominate a chosen date for delivery?

Yes. More often than not we can communicate a chosen delivery date that suits you via our couriers provided enough notice is given to us. 

Do you offer discount to trade customers?

Yes. If you qualify as a trade professional within the industry, we can discuss trade discount with you. Please contact us for more information.

Can I arrange collection to get my purchases faster?

Yes. Depending on the order, please contact us to discuss your requirements.

 

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