If you are not fully satisfied with your purchase, for whatever reason, you have 14 days from the date of delivery to contact us to return your order. All items being returned must be pre-arranged, and either organised to be returned by yourself, or by us. Items MUST be in their ORIGINAL PACKAGING and in a re-saleable condition. Once received back at our returns depot, a refund will be issued.
Damages must be reported within 48hrs of delivery - outside of this period damages will be deemed to have happened after the delivery event. We encourage our customers to check items in the presence of the delivery driver before you sign for your delivery. Send items back with the driver if in the rare event you are unsatisfied due to damage.
If you decide you do not want a fault-free replacement, the item will be deemed unwanted and subject to a returns cost.
If for any reason you wish to return an item (other than damage) you have 14 days of receiving your order to notify us. You must do this by filling out the returns form.
You can send to us for free, or we can collect for a fee.
Items must be returned in their original packaging so that we can safely collect the item and get it back to us in good condition. Failure to provide the original packaging, may void any return, or be subject to a 20% repackaging cost.
1) Fill out the Returns Form
2) Package items up ready for transit in the original packaging
3) Print and attach any labels required for collection/drop off
4) Item is collected or posted back to us
5) Item checked by warehouse staff and scanned in
6) Refund processed and customer notified
To return an item for whatever reason, please click this link and fill out the details within our RETURNS FORM
Quite an amount of our furniture is 'antique reproduction' furniture and has been deliberately and professionally distressed and aged for an authentic look. With this come imperfections and fading as part of the design process. These are deliberate effects to the styling of the furniture. Please also be wary that colours may vary slightly from the colour tones shown in the pictures contained within our website.