Returns Policy

CHANGE OF MIND - 28 DAY RETURNS

If you are not fully satisfied with your purchase, for whatever reason, you have up to 14 days from the date of delivery to notify us via our returns form. Once you have received your approval and your #RMA code, your item must be received into our warehouse within 28 days of your initial delivery.

Items must be in their original packaging and in a re-saleable condition. Once received back at our returns depot and inspected, a refund will be issued in due course. For change-of-mind returns, the purchaser is generally responsible for arranging and paying direct return carriage, subject to statutory rights. If you are shipping an item over £50, we advise using a shipping service that provides tracking, or purchasing shipping insurance to ensure we receive your returned item. 

Return Carriage Costs for Large Furniture (Change of Mind)

For change-of-mind returns of goods that are not faulty or misdescribed, customers are generally responsible for arranging and paying the direct cost of returning their purchases, subject to their statutory rights.

As our furniture varies significantly in size, packaged weight and dimensions, number of cartons and transportation requirements, reverse-logistics costs can vary considerably by location and carrier. For larger furniture requiring specialist transportation, approximately 25% of the product's purchase price may be used as a general budgeting guide for return carriage. This is not a charge imposed by House of Isabella, a carrier quotation or a guaranteed maximum. Actual independent courier charges may be lower or higher, particularly for heavy, oversized, fragile or multi-carton items and areas subject to additional surcharges.

If potential return carriage costs are important to your purchase decision, please contact our Customer Service Team before ordering. We can help you identify relevant product details and suitable independent carriers from which you can obtain a more specific quotation for the applicable collection and return postcodes. You may also explore quotations from providers such as AnyVan and Proovia. You are free to use any suitable carrier of your choice.

These change-of-mind arrangements do not limit your statutory rights, including rights relating to faulty, damaged or misdescribed goods.

You have 14 days from Delivery to return to us for a refund to the original payment source. You have an additional 14 days following, for refund in gift voucher credit. 28 day refund policy from date of delivery.

Gift vouchers, made to order brands and perishable goods cannot be returned. 

B2B & TRADE ONLY CUSTOMERS
Please be advised we do not accept change of mind returns for B2B and trade customers. All damages must be reported within 24 hours of delivery.

DAMAGES
In the unfortunate experience of damage, please report within 24 hours of delivery - outside of this period damages will be deemed to have happened after the delivery event. We encourage our customers to check items in the presence of the delivery driver before you signing for the delivery. Send items back with the driver if in the rare event you are unsatisfied due to damage. To return a damaged item, please fill out our Returns form. 

Please note:
Quite an number of our pieces are 'antique reproductions' and have been deliberately and professionally distressed and aged for an authentic look. With this, comes imperfections and fading as part of the design process. These are deliberate effects to the styling of the furniture. Please also be wary that colours may vary slightly from the colour tones shown in the pictures contained within our website.